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Drafts / Abhikant Nirbhavane · Portfolio v2 · final
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CASE STUDIES
◇ 01 · Intro
◇ 02 · Selected Work
Disputes Workspace
↳ AI-Assisted Dispute Intake
360 Control
Design System
CPQ
Food Safety
Engage
Banfield
Academic Work
◇ 03 · Principles
◇ 04 · Contact
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Design
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◇ 01 · Intro
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Resume.pdf↓ LinkedIn→
◇ 01 · Intro
ABHIKANT NIRBHAVANE · SENIOR UX DESIGNER

I design for
complicated work in

Most of my work sits where teams have rules to follow, edge cases to catch, and decisions to explain. I turn that mess into clear flows and reusable patterns. When AI shows up, people can see why it made a suggestion and override it.

Enterprise UX Design systems AI interfaces Workflow tools
Abhikant Nirbhavane memoji
complicated
work
MADE CLEAR · EST. 8 YRS
SR · UX · DESIGNER
regulated financial workflowsFintechdisputes, cards, quoting
systems first
↻
HUMAN
IN THE LOOP
You have edit accessMove the stickers, pan around, click a card to open it
✦ AI SUGGESTION
92%
AI you can audit
OVERRIDE
converted onto Disputes WorkspaceTargetDWS client
Banfieldclinical workflowsless friction for care teams
◇
Component
45+ shipped · WCAG AA
edge case
hunter
NO SURPRISES
research, prototypes, fieldworkMS in HCIIndiana University
the case studies live over here ↘
# work / disputes-workspace
SHIPPED
Dispute Workspace, Fiserv

Disputes Workspace: dispute management

Modernizing how financial institutions process thousands of credit-card disputes a month, with AI that explains itself instead of replacing judgment.

Fintech Enterprise SaaS AI
Open case study →
clientFiserv
roleUX Designer
legacy tools4 → 1
task steps−33%
↳ work / ai-dispute-intake · the AI deep dive
AI-Assisted Dispute Intake, Fiserv
DEEP DIVE · COMPANION TO DWS

AI-Assisted Dispute Intake

Why AI was chosen, how confidence and override keep humans in control, and the audit log designed as a feedback loop where every override teaches the model.

Agentic UX AI Trust Human-in-the-loop
Open case study →
# work / 360-control
SHIPPED
360 Control, Fiserv

360 Control: rebuilding an issuer console from the IA up

A ground-up redesign of the admin console banks use to run commercial card programs: design system first, deliberately no AI, shipped for a major Canadian bank on a contractual deadline.

Fintech Enterprise SaaS
Open case study → launched on time
# work / cpq
SHIPPED
CPQ, Zywave

CPQ: from 18 minutes to 10 per quote

Untangling years of feature accretion in Zywave's enterprise quoting platform: research-led, design-system-first, measured against metrics defined before design started.

Enterprise SaaS Insurtech
Open case study →
clientZywave
roleUX Designer
quote time18 → 10 min
pricing errors↓ from 28%
# work / design-system
SHIPPED
Dispute Workspace Design System, Fiserv

Dispute Workspace Design System

Building the foundation first: 45+ components and 12+ core workflows, WCAG 2.1 AA from day one, that cut design output time by 65% and dev by 40%.

Enterprise Design System Fintech
Open case study → 65% faster design output
# work / food-safety
SHIPPED
Food Safety, Logile

Food Safety: paper compliance, made a guided, scored system

Logile's retail food-safety program: logs, tasks, communications, training and KPI dashboards designed end to end, on desktop and on the floor, with scanning and probe capture.

Retail Enterprise SaaS Compliance
Open case study →
clientLogile
roleUX Designer
paper logs→ live & scored
platformdesktop + mobile
# work / banfield
Banfield, Photon

Banfield: decision support built into the exam room

Nutrition recommendations and structured medication & ordering for veterinary teams, designed at Photon inside Banfield's practice software.

Veterinary Clinical Decision support
Open case study →
clientBanfield
viaPhoton
modulesnutrition · meds
flowrecommend → dispense
# work / engage
Engage, Destiny Discover

Engage: reading, made a game worth playing

Turning Follett's Destiny Discover from a library catalog into a personalized, social, rewarding reading experience on iPad, designed at Photon.

EdTech iPad Gamification
Open case study → Photon × Follett
# academic
Academic Work, Indiana University

Academic Work

Three HCI projects from Indiana University: Eco-Cash, a gamified conservation app; GEA-Spin, a connected Laundry-as-a-Service platform; and Studytable, a major-decision capstone.

Research Service Design Capstone
Open case study → 3 projects · Indiana
◇ 03 · Principles
HOW I WORK
01

Predictable is trustworthy

In financial systems, consistency isn't an aesthetic preference. Every inconsistent pattern adds risk. Admins moving money need to know exactly what a click will do.

02

Transparency beats automation

AI earns trust when it shows its reasoning. On Disputes Workspace I shipped AI-assisted intake with confidence indicators, visible evidence, and a one-click way for a person to override it. I also kept AI out of systems where plain deterministic rules are safer to trust. Knowing which call to make is most of the job.

03

Structure before surface

The IA redesigns I've shipped moved usability more than any visual decision. Separate configuration from operations, then make it beautiful.

04

Accessible, accountable AI

Accessibility and AI ethics share the same root: systems that affect real people carry real responsibility. I build for WCAG compliance from day one. When AI is involved, bias must be visible, outcomes explainable, and human override always possible.

◇ 04 · Contact

Let's build the next high-stakes thing.

If you're looking for a designer who's comfortable where compliance, complexity, and real money meet, let's talk.

or reach me at abhikant5540@gmail.com
© 2026 Abhikant Nirbhavane designed as an open canvas · v2 final
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