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Drafts / Work, All Case Studies
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ALL CASE STUDIES

Work

Enterprise projects, each a different answer to the same question: how do you make high-stakes software people can trust? One uses AI that explains itself, one deliberately avoids AI, one is research-led simplification, one built the foundation everything else runs on, and one turns paper-based compliance into a guided, scored system.

# 01 · disputes-workspace · fiserv
Dispute Workspace, Fiserv

Disputes Workspace

AI-assisted dispute management for 5+ card-issuing banks, with AI that explains itself instead of replacing judgment.

Fintech Enterprise SaaS AI
legacy tools4 → 1
task steps−33%
nav depth−50%
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↳ ai-dispute-intake · the AI deep dive · fiserv
AI-Assisted Dispute Intake, Fiserv

AI-Assisted Dispute Intake

The AI deep dive behind Disputes Workspace. How the audit log became both a compliance record and a feedback loop, so every override teaches the system where to improve.

Agentic UX Human-in-the-loop AI Trust Fintech
AI fields per case6 to 10
confidenceHigh / Med / Low
every decisionaudited
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# 02 · 360-control · fiserv × canadian bank

360 Control

Rebuilding an issuer admin console from the IA up, design system before screens, deliberately no AI, shipped for a major Canadian bank on a contractual deadline.

Fintech Enterprise SaaS
deadlinemet, contractual
design systemdivision-wide
platformdesktop + mobile, FR/EN
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360 Control, Fiserv
# 03 · design-system · fiserv

DWS Design System

45+ components, 12+ core workflows, WCAG 2.1 AA from day one: the foundation everything else runs on.

Enterprise Design System Fintech
design output65% faster
development40% faster
post-launch bugs−67%
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DWS Design System, Fiserv
# 04 · cpq · zywave
CPQ, Zywave

CPQ

Research-led redesign of Zywave's enterprise quoting platform, design system from scratch, measured against metrics defined before design started.

Enterprise SaaS Insurtech
quote time18 → 10 min
pricing errors↓ from 28%
spreadsheetsretired
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# 05 · food-safety · logile

Food Safety

Turning paper-based grocery compliance into a guided, scored system, logs, tasks, communications, training and KPI dashboards, designed end to end on desktop and mobile.

Retail Enterprise SaaS Compliance
paper logs→ live & scored
rollout3-phase
platformdesktop + mobile
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Food Safety, Logile
# 06 · engage · photon × follett
Engage, Destiny Discover

Engage

Turning a school-library discovery platform into a reading experience kids want to open, personalized home, social reading challenges, and badges, designed for iPad at Photon for Follett.

EdTech iPad Gamification
clientFollett · via Photon
pillarspersonalize · challenge · reward
platformiPad · web
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# 07 · banfield · photon

Banfield

Decision support for veterinary teams, a nutrition recommendation engine and a structured medication & ordering flow, designed at Photon inside Banfield's practice software.

Veterinary Clinical Decision support
clientBanfield · via Photon
modulesnutrition · medication
flowrecommend · prescribe · dispense
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Banfield, Photon
# 08 · academic work · indiana university
Academic Work, Indiana University

Academic Work

Three HCI projects from Indiana University, presented as one: Eco-Cash, a gamified conservation app; GEA-Spin, a connected Laundry-as-a-Service platform; and Studytable, a major-decision capstone with a clickable prototype.

Research Service Design Capstone
contextIndiana University
scope3 projects
focusHCI · MS
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